Terms of Use and Privacy

CLARIFICATION TEXT ON THE PROCESSING OF PERSONAL DATA

Dear User, welcome to the website named “https://ramadaduzce.com/en” belonging to Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ).

The “Terms of Use and Privacy / Clarification Text on the Processing of Personal Data” regulates the provisions regarding the provision of information and services on our website and application to you, our valued users.

The following definitions are important for the use of the https://ramadaduzce.com/en website belonging to Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ).

Accordingly;

User/Users: Real persons who become members of the website and application by providing their personal data and the information requested by the contact forms on the website and application with their explicit consent, or who only visit the site and application without providing their personal data,

Website: The website located at https://ramadaduzce.com/en,

FSEK: Law No. 5846 on Intellectual and Artistic Works,

Law No. 5651: Law on the Regulation of Publications on the Internet and Combating Crimes Committed by Means of Such Publications,

Law No. 6769: Refers to the Industrial Property Law.

TERMS OF USE

TERMS OF USE, ACCESS, RISK AND LIMITATION OF LIABILITY, IP ADDRESSES AND COOKIES

1. The website, mobile application, and all documents on these platforms are the property of Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ). These documents cannot be copied or reproduced except where necessary for them to be viewed on the online system. Regardless of the above, you may print pages of the website and mobile application for your personal use. Independent of the general principle stated above, Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) may provide the opportunity to download photos, videos, wallpapers, screen savers, and other programs from the website. Any legal responsibilities that may arise after any use that violates the intellectual and industrial property rights related to the documents on the website belong to the user.

2. If you wish to create a link with the website, this link should be directed to the Ramada By Wyndham Düzce home page. ( https://ramadaduzce.com/en)

3. Although Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has taken measures within the available means to ensure that the website is free of viruses and similar malicious software, the user is obliged to supply their own virus protection system and provide the necessary protection to ensure ultimate security. In this context, the user accepts that they are responsible for all errors and their direct or indirect consequences that may occur in their own software and operating systems due to accessing the website and its mobile application.

4. All kinds of prices, information, pictures, explanations, and news (briefly "information") on the website are only for promotional and informational purposes. The user can in no way claim that the "information" on the website is incorrect or that they have suffered damage based on this information. When the user intends to make a transaction based on the information as a reference, they accept that they are obliged to obtain the final and reliable information from Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) and, if any, Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) authorized dealers, and that Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has no responsibility due to the information published on the website being outdated.

5. Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) reserves the right, at its own discretion, to change the content of the website at any time, to change or terminate any service provided to users, and to delete user information and data registered on the website. Although Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has taken all precautions to ensure the website is error-free, it gives no guarantee regarding existing or potential errors on the website.

6. The information regarding Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) and sales prices on the website is the information valid on the date of the last update; we strongly request that you contact Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) and/or, if any, authorized dealers of Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) for the final provision of information. In this context, Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) declares that the information on the website is not a sales offer (unless explicitly stated otherwise) and does not constitute a commitment on behalf of Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ).

7. In the event of a criminal complaint or official investigation request from official authorities against the user and/or if it is determined that the user has committed any electronic sabotage or attack that will prevent the functioning of the Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) systems or alter its operation, Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has the right to investigate the user's identity information and notify the legal authorities.

It is the responsibility of Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) to ensure the security of the website and mobile application along with all its sub-sites and other information systems. Scans aimed at identifying vulnerabilities that may be found in websites and other information technology systems for commercial purposes, in good faith, or for any other purpose, and exploiting the vulnerabilities that can be detected to damage systems, leak information, etc., are unlawful and illegal. In the event that such activities are carried out, sanctions may be imposed in accordance with Law No. 5651. If such attempts are made, Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) reserves the right to initiate legal proceedings along with data collected within the scope of the law regarding the type of attack, time of attack, and the attacker, and to demand penalties ranging from fines to imprisonment as a result of the process.

8. In some cases, non-personally identifiable information may be collected. Examples of this type of information are the type of internet browser you use, your operating system, and the domain name of the site and/or mobile application through which you accessed our website and/or mobile application via a link or advertisement.

9. When you visit the website and application, information may be placed on your computer. This information will be in the form of a cookie ("cookie") or a similar file and will help us in several ways.

Cookies are used by Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) to determine how you use the website/mobile site, including identifying where and from which devices you connect to the electronic commerce platforms operated by Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ), what content you view on the website/mobile application/mobile site, and the duration of your visit.

Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"), and/or Yandex Metrica, a web analytics service provided by Yandex LLC (Yandex). Google Analytics / Yandex Metrica use cookies to analyze how visitors use the website/mobile site with statistical information/reports.

For more information about the use of Google Analytics (including opt-out options), you can visit: https://www.google.com/intl/en/policies/privacy/#infocollect

For more information about the use of Yandex Metrica (including opt-out options), you can visit: https://yandex.com/support/metrica/general/confidential-data.html

10. Matters to be Considered Under Law No. 5846 and Law No. 5651

The User/Users accept and declare that there may be links on the website that provide access to another website, application, or content, that their control, accuracy, or adequacy has nothing to do with Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ), and that Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) does not support these sites and applications in any way or guarantee the accuracy of the information they contain, and has no responsibility for the content on these sites and/or applications. The User/Users acknowledge that Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ), or any of its affiliated group companies or employees, managers, or authorized persons or institutions, have no legal or penal liability for any material or moral, positive or negative, and possible damages or expenses incurred due to the use of these sites, applications, and/or content, or the results of the decisions they have made based on this content, or due to not having read the site's terms of use or having read them but not complying with them, and that the accuracy and/or adequacy of the information on the site and/or application is not guaranteed by Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ).

The User/Users accept and declare that there may be any text, information, comments, opinions, news, images, pictures, figures, graphics, and other materials belonging to Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) or a third person or institution on the website, that Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has the legal rights regulated by Law No. 6769 regarding these materials, and that they cannot be copied, changed, reproduced, published, sold, or used, nor can they be interfered with without the permission of Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ).

All logos, brands, and corporate emblems published on the website are protected by the provisions of Law No. 6769 and other relevant legislation. Logos cannot be copied and used in any way. The User/Users accept and declare that Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ), or any of its affiliated group companies or employees, managers, or authorized persons or institutions, have no legal or penal liability for any content that does not create responsibility due to the use of the Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) logo or pages belonging to the website on another website and/or application in any way, or due to any content uploaded by third parties or visitors to the website and/or mobile application, or the use of information obtained thereby, or the use of the internet within the framework of general applications.

11. Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has the right to change, renew, or cancel any article of the "Terms of Use" on the website at any time without notice. Every provision that is changed, renewed, or repealed will be effective for all users on the date of publication.

12. This “Terms of Use” text is subject to the Laws of the Republic of Turkey. In the event of any dispute, controversy, claim, or demand regarding the issues contained herein, the Courts and Enforcement Offices in the tax office to which the Company is affiliated will have jurisdiction.

13. The User/Users accept, declare, and irrevocably commit that they have read the “Terms of Use” above before entering the website and that they will comply with all the points stated above.

CLARIFICATION TEXT ON PRIVACY / THE PROCESSING OF PERSONAL DATA

A. Introduction

The process and objective managed by this Clarification Text and the written Policies within the Company for the processes of processing and protecting personal data is to process and protect the personal data of the relevant persons whose records are kept with us in accordance with the legislation, primarily the Personal Data Protection Law No. 6698.

B. Definitions

Unless the context of this Clarification Text requires otherwise:

It means.

C. Identity of the Data Controller

Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) (“ Company"), as a data controller, attaches utmost importance to the fundamental rights and freedoms of individuals, and shows the highest sensitivity to the processing, confidentiality, and security of all personal data relating to real persons associated with the Company, including those who benefit from our products and services, in compliance with the Personal Data Protection Law No. 6698 (“ KVKK”) published in the Official Gazette on April 7, 2016.

D. What Personal Data Do We Process?

Identity information: Your name and surname, date of birth, TR identity number.

Contact Information: Your email address, phone number, your residential address if you have provided it to us for communication, and all kinds of contact information, including your social media account contact information, that you have submitted to Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ).

Product and Service Information: Includes the details of the products and services you have requested and received from our Company in the past or currently.

Risk Management Information: IP address information.

Customer Transaction Information: Information transmitted verbally/in writing or electronically to Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) within the scope of your requests and complaints regarding our products and services.

Request/Complaint Management/Reputation Management Information: Records regarding complaints and/or requests submitted by the relevant person regarding the product or service purchased through the website, mobile application, social media accounts, or call center, and the transactions performed during the evaluation or management of these requests.

Marketing Data: Your preferences regarding our products or services or your past experiences, surveys, cookie records, campaign information, SMS, email messages for marketing purposes sent based on your commercial electronic message permission or calls made by the call center, social media user information.

Financial Data: All information regarding billing and payment instruments.

Visual and Audio Data: Call center recordings, recordings recorded by cameras positioned to ensure the security of life, property, and transaction at specific service points.

Legal Action and Compliance Data: Documents/information requested from judicial and administrative institutions, legal processes (e.g., lawsuits and investigation files) initiated against Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) and/or by Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ), and data regarding administrative/judicial processes.

E. Based on Which Data Processing Conditions and How Do We Collect Your Personal Data? For What Purposes Do We Use It?

Your personal data can be collected (i) via face-to-face meetings and printed forms at our dealers and services (“Physical Channels”), (ii) via call center, e-mail, SMS, and digital platforms (“ Call Channels”), (iii) via our websites, mobile applications, and communication, reservation, and other request forms found there and similar (“Digital Channels”), and (iv) via our social media accounts (“Social Media Channels”).

1. Provision of Our Products and Services to You, Our Customers

Our company may process your identity, contact, product, and service data based on the legal reason of establishing a contract and fulfilling its requirements under KVKK Art. 5/2/c, in order to provide the services we have committed to offer to you, our valued customers, and services related to website membership.

2. Product and Service Development Activities

In order to increase our effectiveness, understand you, our customers, better, and continuously improve our services, we process your personal data within the framework of respect for your personal data, provided that it is balanced and proportionate, within the framework of the legal reason relating to our legitimate interests specified in KVKK Art. 5/2/f. In particular, we conduct measurement and evaluation studies to continuously achieve better quality standards regarding the services we offer you; in this context, we create general reports and measurements by using information in areas such as customer relations, complaint management, and service-support services. In light of your preferences, habits, and feedback, we customize, renew, and redesign our products and services in the most suitable way for our customers (We do not create special products for you and carry out promotions without your explicit consent). Likewise, we use your personal data in the management of your requests coming from digital and social media channels; on the other hand, this information is not used for marketing and message sending without your explicit consent.

3. Realization of Marketing Activities and Ensuring Customer Satisfaction

Our Company may process your identity, contact, marketing, and product and service data based on the legal reason of obtaining your explicit consent in KVKK Art. 5/1 for purposes such as determining a marketing strategy, producing statistical information, creating user profiles, deduplication, listing, reporting, verifying, analyzing, and making evaluations by creating a database, reaching you through the communication channels you have provided for your offer, information, and callback requests from all channels, planning and/or executing customer/potential customer relationship management, membership transaction processes, using them in marketing activities such as campaigns, promotions, contests, loyalty programs, and sweepstakes, enabling the execution of survey and customer satisfaction researches and event activities, creating special offers for you, planning and/or executing advertising, promotion, marketing activities in Digital Channels and Social Media Channels, contacting you in line with your request, sending all kinds of communication and other communication messages regarding the requested product or service, realizing personalized advertising applications (Providing and presenting various advantages to you in accordance with your tastes and preferences, and displaying personally suitable advertising, promotion, sales, marketing, event management, informing, promotion, campaign notification, data enrichment, cross-device targeting via data management platforms, social media platforms, and search engines).

In any case, in the areas where we request your explicit consent (for all channels), we present customized texts regarding the scope and purpose of the explicit consent and limit our processing activities to this. You can always withdraw your explicit consent.

4. Execution of Financial Operations

Our Company may use your identity, product and service, and financial data based on the legal reasons that it is mandatory for the data controller to fulfill its legal obligation and that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person in KVKK Art. 5/2/ç and 5/2/f, for the purpose of making financial reporting, control, verification, analysis and evaluations, carrying out payment and/or refund transactions, fulfilling tax and similar payment and reconciliation obligations, and taking precautions against financial fraud and abuse cases.

5. Legal Compliance Audit

While carrying out our services, we have to fulfill our obligations arising from many different legislations. In particular, it is possible to use your vehicle, identity, and contact information to establish and maintain a contract arising from consumer legislation, to carry out services and inform about service-support services, to provide post-sale support services, to make announcements and notifications; and to use your information, which is mandatory to be preserved and shared under the legislation, in processes related to your identity, contact, and financial information, especially invoice creation and preservation within the framework of our obligations arising from financial legislation, based on the legal reason of our Company fulfilling its legal obligations included in KVKK Art. 5/2/ç.

F. With Whom and For What Purposes Can We Share Your Personal Data?

In some cases, we may need to share your personal data with third parties. In this context,

• In order to fulfill our legal obligations, with relevant public institutions and our financial advisors regarding financial processes, and with service providers from whom we receive technical support due to obligations arising from consumer legislation;
• Within the scope of our legitimate interest, with consultants and other technical service providers from whom we procure services, bw. digital agency affiliates and subsidiaries, and third-party service providers providing technical support;
• Provided that you have given your explicit consent, we may share your personal data with domestic and/or foreign third parties, affiliates and subsidiaries, shareholders with whom Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) has a contractual relationship for the purpose of providing these services, and research, promotion, and consulting companies that process data on behalf of Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ), especially for the provision of goods and services offered by our Company, planning, follow-up, and development of post-sales support service processes, and carrying out communication and promotional activities related to your explicit consent, including marketing, campaigns, events, and personalized advertising activities.

G. What Are Your Rights Regarding Your Personal Data?

In accordance with Article 11 of the KVKK;

• Learning whether your personal data is being processed or not,
• Requesting information if your personal data has been processed,
• Learning the purpose of processing your personal data and whether they are used in accordance with their purpose,
• Knowing the third parties to whom your personal data is transferred domestically or abroad,
• Requesting the correction of your personal data if it is incomplete or incorrectly processed, and requesting that the process carried out in this context be notified to the third parties to whom the personal data has been transferred,
• Requesting the deletion or destruction of your personal data in the event that the reasons requiring its processing disappear, although it has been processed in accordance with the provisions of KVKK and other relevant laws, and requesting that the process carried out in this context be notified to the third parties to whom your personal data has been transferred,
• Objecting to the emergence of a result against the person himself/herself by analyzing the processed data exclusively through automated systems,
• Requesting the compensation of the damage in case you suffer damage due to the unlawful processing of your personal data.

In accordance with Article 11 of the Personal Data Protection Law No. 6698, you may submit your requests regarding your personal data together with documents/information proving your identity;

- In writing with a petition to our company address for the attention of the Digital Transformation and Corporate Communications department,

- By sending an electronic mail from your KEP address to the Registered Electronic Mail (KEP) address registered on our Company's website,

- Via secure electronic signature or by sending an e-mail from your electronic mail address that you have notified to our company and is registered in our system. Your application must be made in accordance with paragraph 2, Article 5 titled "Application Procedure" of the "Communiqué on the Procedures and Principles of Application to the Data Controller". Your application will be evaluated by our company and answered within 30 (thirty) days at the latest depending on the nature of your request.

H. Measures Regarding the Protection of Personal Data

The protection of personal data is an important issue for Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ). Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) takes the necessary measures to protect against unauthorized access to personal data or the loss, misuse, disclosure, alteration, or destruction of this information.
Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) undertakes to keep your personal data confidential, to take all necessary technical and administrative measures to ensure confidentiality and security, and to show due diligence. In the event that personal data is damaged or falls into the hands of third parties as a result of attacks on the website and the system, despite Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) taking the necessary information security measures, Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) immediately notifies you and the Personal Data Protection Board of this situation.

I. Keeping Your Personal Data Accurate and Up-to-Date

The User/Users accept and declare that they know that it is important in terms of the Personal Data Protection Law No. 6698 and other relevant legislation for the information they share on the website to be accurate and kept up-to-date so that they can exercise their rights over their personal data, and that the responsibilities arising from providing incorrect information will belong entirely to them.

K. Changes to be Made in the Clarification Text on Privacy/Processing of Personal Data

Düzce Coşkun Mühendislik Ltd. Şti. ( Ramada By Wyndham Düzce ) may make changes to this “Terms of Use and Clarification Text on Privacy/Processing of Personal Data” at any time. These changes take effect immediately upon the placement of the newly amended “Terms of Use and Clarification on Privacy / Processing of Personal Data” at “ ramadaduzce.com/en ”. Necessary information will be provided to you so that you can be aware of the changes in this “Terms of Use and Clarification on Privacy/ Processing of Personal Data”.